Refund Policy

A review may be requested when merchandise arrives damaged, defective, incorrect, or materially inconsistent with the order. Requests close 30 days after delivery. Preference changes and other no-fault returns are not accepted.

Evidence

Provide the order number, purchasing email, detailed explanation, and clear photographs or video of the product, package, label, and issue. Do not mail goods before receiving written authorization.

Outcome

We may request more evidence. An approved claim may receive a replacement or refund depending on the circumstances and stock. Refunds return to the original payment method, and the financial institution controls posting time. Shipping is credited only where required by law or justified by the accepted fulfillment problem.

Contact

Email: tourist.guides.guild@gmail.com
Mailing address: 689 Chestnut St, Saint Louis, MO, 63101, United States
Phone: (314) 360-0647